Customer Portal Redesign
User Research / Interaction Design
The university’s portal, MyGeorgiaSouthern, is a critical web application used daily by all members of the organization, but the interface was cluttered and new users in particular had a hard time discovering content. I served as user researcher and information architect on the project team tasked with redesigning the portal.
More about the portal redesign >
Password Change Redesign
User Research / Interaction Design
Georgia Southern users were required to change their passwords every 90 days, but the process was unnecessarily painful. I collected input from the customer support team and reworked the interface to give users instant feedback – reducing customer support issues drastically as a result.
More about the password project >
Custom Campus Map
User Experience Design
Students rely on maps to get around a new campus, but Georgia Southern’s made it difficult to tell where you were in relation to nearby buildings and wasn’t mobile-friendly (it was a giant PDF). I worked with a student developer to create a custom, interactive map of multiple campus locations.