What is a UX or usability audit?
A usability audit is an evaluation of your website against a set of usability standards. In my case, I use Jakob Neilsen’s 10 Usability Heuristics as my evaluation criteria. I review your website and note the elements that violate usability standards, and then suggest ways you can fix them.
What will I get from you?
You’ll get a report as a Google Doc and a PDF that lists all the usability issues I found on your site along with my recommendations on how to fix them. The report will also include screenshots of each issue. I complete most audits in 2–3 weeks, but the timeline can vary depending on the size of the project.
What you will NOT get from a usability audit:
- an Accessibility report. I’ll note accessibility issues that are related to usability (for example, text that is hard to read because it’s lacking contrast), but a full accessibility review is not included in the usability audit. If your primary concern is accessibility, you should work with an accessibility expert instead.
- Design mockups, a Research plan, or Copywriting. I’ll suggest potential solutions, but design, research, and copywriting services are not included in the audit.
Can I see an example?
Yes! Here’s an example of how I’ll document usability issues in your final report.
UX Audit Report
I’ll evaluate your website for usability issues and then make recommendations on how to fix them.
What will you need from me?
I’ll ask you a few questions to help me understand your goals and users as well as your overall website traffic so I can conduct the audit using the devices and browsers that your site visitors use.