Increasing nonprofit impact by solving website usability issues

Hi, I’m Rebekah, principal at RLH Creative design studio, and I help nonprofits and other mission-driven organizations like yours turn more of your website visitors into supporters by making it easier for them to donate, volunteer, and otherwise support your mission.

How?

By finding and fixing hidden usability issues on your website that are turning visitors away and frustrating your long-time supporters.

No big redesign of your website.
No tech overhaul.

Just simple fixes that will improve your website’s UX and turn more website visitors into donors, volunteers, and supporters.

Learn more about my UX services

About Rebekah

I’ve spent 15 years making websites and apps more usable and useful. I’m UX Master Certified by Nielsen Norman Group and have led UX strategy and delivery for Lowes.com, Healthcare.gov, and VA.gov among others.

If you’re having problems with customer retention or engagement on your website or digital products, I can help you identify your users’ pain points and design ways to solve them.

Learn more about me.

Photo of Rebekah Hickey - UX Designer — Rebekah Hickey
Principal, RLH Creative

What do you need help with?

If your website is not turning visitors into donors, volunteers, and/or customers, here’s what I can do to help.

Each of these options build on one another, so I recommend starting with a UX audit. It’s the first step for any UX project and will let us get to know each other before committing to further projects.

Evaluate your current website or app for usability issues and recommend steps to take to fix them.

Quickly conduct research to identify real user pain points and recommend ways to fix them.

Design and implement a solution and help you measure it so you know it actually worked.

Let’s talk about your project!

Who I work with

Non-profits & mission-driven organizations

Increase website conversions, engagement & supporter retention

Are your supporters signing up for your programs and then…crickets? Do your donation pages get traffic but few conversions?

I can help by identifying and fixing issues with your website’s user experience that might be turning your supporters, and potential donors, away.

Digital studios & agencies

When you need a reliable designer to hit the ground running

Do you have more work than your agency can handle? Is there critical UX work that would improve your client’s outcomes that your team doesn’t have the capacity or expertise to deliver?

I can help by partnering with you on UX, web, and newsletter projects so you can take on bigger & better clients without increasing headcount. Clients tell me my excellent communication and organization skills set me apart.

Examples of my work

Securing accounts for 16+ million Healthcare.gov users

Increasing ocean activism by improving a digital education program’s usability

Increasing conversions by 230% for blog content on Lowes.com

See my portfolio

What clients say about me

“What an absolute star you are! We have got so much out of your support, we honestly couldn’t have wished for more. I can see how your work will really help us to re-engage our existing schools and to ensure the journey is far easier for those yet to join. I would also like to thank you for your clarity and organisation; your presentation and accompanying documents have been excellent!”